Order never received


11-03-2019

I send a message to banggod to notify bout the order 56261009 <never received

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Order number: 56261009 Name A: Eolo Farroni Date: Oct 24 2018 NEVER RECEIVED
Da:order@banggood.com (order@banggood.com)
A:<eolofarroni@tin.it>

Dear Eolo Farroni,
Thank you for shopping on Banggood.
We are sorry for this shipping delay. In case of a wrong delivery, we would like to check your address information.
Your order 56261009 was shipped to the following address: —omissis—
If the address is correct, we suggest you contact your local post office to request more updates with your full name. Parcels are sometimes held by them by mistake.
If you still have not received your parcel, would you mind us arranging a refund for you? You will receive the refund in the same payment method you used to place this order.
Besides, in case you receive the original parcel after accepting the refund, could you please contact us to pay for it?
We look forward to receiving your reply.
Best regards,
Jemma
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Order number: 56261009 Name A: Eolo Farroni Date: Oct 24 2018 NEVER RECEIVED
Da:order@banggood.com (order@banggood.com)
A:<eolofarroni@tin.it>

Dear Eolo Farroni,
Thank you for shopping on Banggood.
We are sorry for this shipping delay. In case of a wrong delivery, we would like to check your address information.
Your order 56261009 was shipped to the following address: —omissis—
If the address is correct, we suggest you contact your local post office to request more updates with your full name. Parcels are sometimes held by them by mistake.
If you still have not received your parcel, would you mind us arranging a refund for you? You will receive the refund in the same payment method you used to place this order.
Besides, in case you receive the original parcel after accepting the refund, could you please contact us to pay for it?
We look forward to receiving your reply.
Best regards,
Jemma
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R: Order number: 56261009 Name A: Eolo Farroni Date: Oct 24 2018 NEVER RECEIVED
Da:order@banggood.com (order@banggood.com)
A:<eolofarroni@tin.it>

Dear Eolo Farroni,
Thank you for your email and order 56261009.
As you know, we always respond to our customers promptly. Now we have arranged the resend order A0000619031300ES for you, which will be shipped to the same address as your original order.
By the way, would you please do us a favor by writing a review for us via these two links listed below if you aresatisfied with our services? We will much appreciate for yoursupport.
http://www.resellerratings.com/store/BangGood
https://www.sitejabber.com/reviews/www.banggood.com
https://banggood.app.link/review
After writing a review, please contact us, sending the linksand screenshots of reviews to us.
We apologize for the inconvenience caused for not receive. Thank you for calling this matter to our attention. We will better serve our customers in the future.
For any questions or further assistance, please feel free to contact us.
Have a nice day!
Best regards,
Jemma
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